Gan89 takes seriously our responsibility to protect the privacy and personal data of every member. This document transparently explains how we collect, use, store, and safeguard your information — in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010.
Six core principles that guide how we handle your personal data
All data transmitted between your device and gan89's servers is protected by 256-bit SSL encryption — the same security technology used by Maybank, CIMB, and other leading Malaysian financial institutions.
Gan89 never sells, rents, or discloses your personal data to third parties for marketing purposes. Your data belongs to you — we are simply its custodian.
Gan89's Privacy Policy and data handling practices are designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We respect your legal rights as a Malaysian individual.
You may access, update, or request deletion of your personal data at any time through your account settings or by contacting the gan89 support team. You are in full control.
Your data is stored on servers protected by multi-layered firewalls, strict access controls, and 24/7 threat monitoring. No gan89 staff can access sensitive data without proper authorisation.
We are fully transparent about all purposes for data collection, who may receive your data, and how long it is retained. Nothing is hidden in the gan89 Privacy Policy.
This Privacy Policy ("Policy") is published by gan89 ("we", "Company") and applies to all users ("you", "Member") of the gan89 platform, accessible via gan89.biz and all related services we offer.
At gan89, we understand that trust is the foundation of our relationship with every member. You entrust us with your personal information, and we don't take that responsibility lightly. We've written this policy in clear, plain language — free from confusing legal jargon — so you can truly understand what happens to your data at gan89.
This Privacy Policy describes the types of data we collect, why we collect it, how we use it, who we may disclose it to within very limited circumstances, and what your rights are as a Malaysian individual with respect to your personal data.
Legal Compliance: gan89's Privacy Policy is designed and updated to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). By using the gan89 platform, you consent to the collection and use of your data as described in this Policy.
Gan89 only collects data that is strictly necessary to deliver our services safely, efficiently, and in compliance with legal requirements. The categories of data we collect are as follows:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, identity photo | KYC Verification |
| Contact Data | Malaysian phone number, email address, delivery address (if applicable) | Account Communications |
| Financial Data | Digital wallet account numbers (TnG, DuitNow), transaction history in MYR | Payment Processing |
| Game Data | Betting history, winnings, game preferences, session duration | Platform Operations |
| Technical Data | IP address, device type, browser version, operating system | Security |
| Usage Data | Pages visited, time spent, clicks and interactions | UX Improvement |
We not collect unnecessary sensitive data such as your medical information, religious beliefs, or political views. Biometric data is only collected in specific circumstances where identity verification requires it.
Your personal data is collected through several different methods as you interact with the gan89 platform:
Gan89 uses collected personal data solely for lawful and relevant purposes. The following outlines the primary purposes for which your data is used:
Marketing: We may use your data to send you relevant promotional information and bonus offers. You may opt out of marketing communications at any time through the notification settings in your gan89 account or by contacting us directly.
Gan89 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. This is our absolute commitment to every member.
However, there are limited situations where we may need to share your data:
All third parties handling gan89 user data are required to comply with data protection standards equivalent to or stricter than those we apply to ourselves.
Your data security is gan89's highest priority. We implement comprehensive layers of protection to keep your data safe at all times:
Sensitive financial information such as your e-wallet details is not stored directly on gan89 servers — it is processed through a secure, encrypted payment gateway. All identity documents (such as MyKad copies) are stored in an isolated, encrypted storage system with strictly controlled access.
While we take all reasonable steps to protect your data, no security system is completely infallible. We encourage you to take your own precautions as well — use a strong, unique password for your gan89 account, enable two-factor authentication (2FA) where available, and never share your account details with anyone.
Gan89 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. General data retention guidelines are as follows:
When your data is no longer needed and there is no legal obligation to retain it, gan89 will securely delete or anonymise it.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights with respect to your personal data held by gan89:
You have the right to request a copy of the personal data we hold about you. Access requests will be processed within 21 business days. A reasonable administrative fee may apply.
If your data is inaccurate or incomplete, you have the right to request a correction. Most personal information can be updated directly through your gan89 account settings.
You may request the deletion of your personal data when it is no longer required for its original purpose. However, certain data may need to be retained to meet legal obligations.
Where data processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the validity of any processing that took place prior to the withdrawal.
You may object to the use of your data for direct marketing purposes at any time, without needing to provide any reason. Marketing notifications can be disabled in your account settings.
To submit any request relating to your privacy rights, please contact our Data Privacy Officer at privacy@gan89.biz. We will acknowledge receipt of your request within 3 business days and resolve it within 21 business days.
Gan89 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage cookies through your browser settings. Please note that blocking all cookies may affect certain features on the gan89 platform.
The gan89 platform is restricted to individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
If we discover that we have inadvertently collected data from a minor, we will promptly delete that data and close the account in question. Parents or guardians who suspect their child has registered on the gan89 platform without permission are urged to contact us immediately at support@gan89.biz.
The gan89 platform may include integrations with third-party services such as Malaysian digital wallet providers (Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay) and online banking (FPX Maybank2u, CIMB Clicks) for your transaction convenience.
When you use these third-party services, your data will be subject to their respective privacy policies, not the gan89 Privacy Policy. We recommend reading the privacy policy of any third-party service provider you use to understand how they handle your data.
Gan89 is not responsible for the privacy practices or content of third-party websites or services that are not under our control.
Gan89 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you via:
Your continued use of the gan89 platform after being notified of Privacy Policy changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please don't hesitate to reach out to us:
You may also review FAQ us for answers to the most frequently asked questions about your account, transactions, and privacy at gan89.
Over 500,000 Malaysian players have trusted gan89 with their personal data. Register for free today and enjoy bank-grade data protection alongside Malaysia's best entertainment experience.